The Iroquois Trail Council of the Boy Scouts of America was recently
commended for outstanding customer satisfaction and communication in the
2015 National Voice of the Scout Survey.
The council, which provides services to nearly 3,000 youth in Genesee, Orleans, Wyoming, Livingston and Eastern Niagara counties, received the highest score in New York State by the parents and Troop/ Cub Scout pack leaders it serves. Eleven councils were evaluated.
“We strive to provide accurate and consistent communication to our customers,” Scout Executive James McMullen said. “We’re in the people-business and we take this obligation very seriously.”
Bob Confer, Executive Vice President of Confer Plastics and the volunteer president of the Council’s Board of Directors, credits the staff and local volunteers. “The high customer satisfaction rate speaks to the quality of service provided not only by the folks you see working in our offices, but also to the hundreds of volunteers who help to provide such a great program to the boys and young men of our communities. The Council’s efforts — and results — will pay huge dividends in the future as these Scouts become tomorrow’s leaders in businesses, communities and the armed forces.”
The Council also received high marks for its Boy Scout Troop and Cub Scout Pack retention rates. Eighty percent of local youth stayed in the program from 2014 to 2015. That figure surpasses the national average of 76 percent. Almost 80 percent of all Cub Scouts in the Council attended camp in 2015, which is up from 68 percent in 2012.
The council, which provides services to nearly 3,000 youth in Genesee, Orleans, Wyoming, Livingston and Eastern Niagara counties, received the highest score in New York State by the parents and Troop/ Cub Scout pack leaders it serves. Eleven councils were evaluated.
“We strive to provide accurate and consistent communication to our customers,” Scout Executive James McMullen said. “We’re in the people-business and we take this obligation very seriously.”
Bob Confer, Executive Vice President of Confer Plastics and the volunteer president of the Council’s Board of Directors, credits the staff and local volunteers. “The high customer satisfaction rate speaks to the quality of service provided not only by the folks you see working in our offices, but also to the hundreds of volunteers who help to provide such a great program to the boys and young men of our communities. The Council’s efforts — and results — will pay huge dividends in the future as these Scouts become tomorrow’s leaders in businesses, communities and the armed forces.”
The Council also received high marks for its Boy Scout Troop and Cub Scout Pack retention rates. Eighty percent of local youth stayed in the program from 2014 to 2015. That figure surpasses the national average of 76 percent. Almost 80 percent of all Cub Scouts in the Council attended camp in 2015, which is up from 68 percent in 2012.
